Modern Slavery and Human Trafficking Statement


This constitutes the slavery and human trafficking statement for Service Level Management Ltd (SLM) for the financial year ending 31 March 2024.


Modern slavery encompasses slavery, servitude, human trafficking and forced labour. SLM is fundamentally opposed to any form of modern slavery. We are committed to acting ethically, with integrity and transparency in our business dealings, and to putting effective systems and controls in place to attempt to safeguard against any form of modern slavery taking place within our business or our supply chain.


Organisational Structure

This statement covers the business activities of Service Level Management Ltd. SLM is a limited liability company incorporated in England and Wales with registered number 2909019. The registered address is Broom House, 39/43 London Road, Hadleigh, Benfleet, SS7 2QL.


SLM is a leading digital transformation specialist focused on digitising physical legacy and desk top communications and integrating them into multiple delivery channels of the customer’s choice.


The company is based in the UK with no international offices or presence.


Supply Chains

Much of our supply chain consists of other professional service providers (typically other software suppliers). We do not have intricate supply chains. We expect these providers to comply with their own regulatory regimes and their own obligations under the Modern Slavery Act 2015. We believe these service providers to be low risk in terms of human trafficking and modern slavery. We continue to use our normal supplier approval processes in these instances. If our analysis of the extent of the relevant risks changes, then this will be revisited.


We have a Supplier Code of Conduct, which targets direct suppliers to SLM. These suppliers are generally providers of ancillary services (for example, professional services, and office maintenance services). We continue to work on identifying training needs within SLM, to ensure that the relevant parts of the company have awareness about slavery and human trafficking and how that could affect the company’s supply chains.



The company’s HR Manager is responsible for creating and reviewing policies. Policies are developed by looking at best practice and adapting these to the needs of the company. The HR Manager is also responsible for due diligence in relation to known or suspected instances of modern slavery and human trafficking.



We adhere to the highest standards of behaviour. We are committed to assessing any instance of non-compliance regarding modern slavery on a case by case basis.


We have a number of policies in place:

Whistleblowing Policy SLM encourages its employees, customers and business partners to report any concerns related to its direct activities or supply chains.


Supplier Code of Conduct This is relevant to monitor and reduce the risk of non-compliance within our supply chains. We expect all suppliers to comply with our Supplier Code of Conduct.


Corporate Social Responsibility Policy This summarises how SLM manages its environmental impacts and how the company works with its suppliers and local communities.



SLM conducts a training programme for all managers to ensure a good understanding of the risks of modern slavery and human trafficking.


This Modern Slavery and Human Trafficking statement has been approved and authorised by:



Andrew Percival

Managing Director

April 2024