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Exploring innovations from DigiGov 2024! This year, DigiGov was held at Excel in London on Tuesday, September 24, and Wednesday, September 25. The event brought together industry leaders and public sector professionals and innovators to explore the latest advancements in digital innovation for the public sector. Partnering once again with Kodak Alaris, Publisure was thrilled to showcase our dedication to software advancement and how we can enhance citizen experience whilst reducing costs.    Our software for you We have been digitising communications for over 30 years and have solutions to address the unique needs and requirements of the public sector.  GOV.UK Notify Integration Integrating the GOV.UK Notify API with Publisure transforms public sector communications by automating workflows and enhancing output processes. Organisations can deliver notifications through more cost-effective channels via GOV.UK Notify, maximising efficiency whilst minimising costs. Learn more Intelligent Communications Platform Our solution focuses on driving digital transformation by seamlessly integrating inbound and outbound communications. We transform fragmented channels – such as physical mail, SMS, email, and web portals – into cohesive conversations through a unified, intuitive workflow. Learn more Key highlights we took from DigiGov: The cultural shift towards digital transformationAs public services continue to transition online, many attendees, exhibitors, and speakers acknowledged the critical importance of ensuring that all residents understand this digital shift. There was a strong emphasis on inclusivity and accessibility, highlighting the need for user-friendly designs, comprehensive training, and alternative options for those who may find digital tools challenging. Recognising the budget constraints for many organisations, it is vital to foster an environment that promotes community self-sufficiency. By empowering individuals to engage with the services, we can create a more informed and resilient community that thrives in the digital age.  The AI revolution in community servicesAI is changing the way public services engage with their communities by enhancing communication through digital platforms. By leveraging machine learning, public agencies can provide real-time responses to citizen enquiries, streamline service requests, and personalise information delivery. At DigiGov, we saw a large increase in chatbots and virtual assistants, enabling 24/7 support for residents seeking assistance or information. Furthermore, AI-driven analytics allow these services to better understand community needs and preferences, leading to more targeted outreach and efficient resource allocation. This shift not only improves accessibility and responsiveness but also fosters a more inclusive dialogue between public services and the communities they serve, ultimately enhancing trust and collaboration.  Increased efficiency: Automating routine tasks frees up in-house resources, allowing staff to focus on more complex issues and community engagement initiatives.Advanced options for conversation: Publisure uses AI technology to intelligently automate and distribute documents based on the resident’s data and communication preference, improving the relationships between governments and communities. Data, metrics and analyticsThe importance of data tracking is especially true in the public sector to maximise community engagement, providing insights into residents’ needs and preferences. By analysing this data, organisations can tailor their services and communications, ensuring they address the specific concerns of the community. Additionally, data tracking enables public services to measure the effectiveness of their initiatives: allowing for continuous improvement and more informed decision-making, fostering trust between public agencies and residents, encouraging greater participation in community programmes and feedback mechanisms. Ultimately, keeping track of data helps organisations to respond better to community needs and fosters a sense of collaboration and teamwork amongst residents. Exploring innovations from DigiGov 2024! Final thoughts Exhibiting at DigiGov gave us the opportunity to connect with industry leaders, showcase our latest innovations, and engage directly with attendees. This not only enhanced our visibility but also reinforced our commitment to delivering effective solutions tailored to the needs of our community. We look forward to applying the insights gained and continuing these conversations in the future. 

Publisure introduces new partnership with Imail Comms! Publisure introduces new partnership with Imail Comms! Maidstone, UK, July 1st  – Publisure, a leading digital transformation company, is excited to announce a strategic partnership with Imail Comms , a premier hybrid mail provider.   The need to implement a secure, auditable, non-proprietary and digital-first communications platform has never been greater.     As well as enabling the digital delivery of your outbound communications, Publisure’s non-proprietary interfaces enable customers to choose and integrate their preferred hybrid mail platform to submit their physical communications for print and post.    As part of this on-going strategy Publisure are pleased to announce their integration with Imail Comms Hybrid Mail platform.    Imail Comms was launched in 2008 and fast became a leader in Hybrid Mail Services. Uniquely, Imail Comms cloud based infrastructure integrates with a purpose built 24k sqft hybrid mail print HQ located next to the postal distribution network, therefore providing unrivalled speed, resilience and data security.   Key Highlights of the Partnership:  Secure Document Delivery: The integrated Publisure and Imail Comms solution offers full auditability and compliance from the initial submission of  documents through to their print, fulfilment and despatch.  A Digital first strategy: This partnership facilitates the implementation of a digital first strategy. Where appropriate, documents are delivered electronically and only posted if the digital communication has not been read by the recipient.  Least Cost delivery: By implementing a digital first workflow, the combination of digital and physical options offer the customer a robust and auditable least cost business model for document delivery   Innovation in Digital Transformation: This partnership underscores Publisure’s commitment to leveraging cutting-edge technology in order to meet the evolving needs of its clients and reinforcing its position as a leader in digital transformation.  “I am pleased to be able to add iMail Comms to our growing list of partners and I am excited about the opportunities this new partnership offers our clients” – Andrew Percival, Managing Director   “We are excited to open up our platform to Publisure clients and look forward to providing Publisure clients with the same service excellence that Andrew and team already deliver to them” – Imail Comms. Contact our team today!

Publisure attends Digital Health Rewired 2024! As technology continues to revolutionise healthcare delivery, Digital Health Rewired serves as a beacon for the latest trends, innovations, and insights shaping the future of healthcare.    Publisure teamed up with Kodak Alaris to showcase the Intelligent Communications Platform which is designed to improve patient care, enhance operational efficiency, drive innovation through digital tools and forge meaningful connections in the ever-evolving landscape of digital health.  Streamlining patient communications with Publisure https://publisure.com/wp-content/uploads/2024/05/Andy-speaker-video.mp4 Publisure’s Managing Director, Andy Percival, participated in a speaking session on patient document communications and engagement at Digital Health Rewired 2024. During the session, Andy highlighted the importance of effective communication in healthcare, and showcased real-world examples of how patient engagement strategies can enhance patient satisfaction and promote collaborative relationships throughout the patient care journey.   3 key trends in healthcare  Patient platforms  Integrated patient platforms provide comprehensive solutions that simplify and improve the patient experience by streamlining data processes. These platforms consolidate medical records, appointment scheduling, communication tools, and educational resources into a single, user-friendly interface, empowering patients to take charge of their health course. This marks the beginning of the digital transformation journey that many trusts are embarking on to replace manual databases.    Publisure and Kodak Alaris have developed an Intelligent Communications Platform that intelligently combines outbound multichannel communications with inbound document scanning. Healthcare databases are automatically populated with patient information for more secure, collaborative and streamlined management.    Integration  Integration is significantly transforming healthcare delivery by making processes more efficient and improving patient outcomes. By integrating electronic health records (EHR), medical imaging systems, and other healthcare technologies, healthcare providers can access complete patient data in real-time, which helps them make informed decisions and deliver personalised care.    Publisure has always promoted our integration features to ensure that you’re comfortable with every step of your digital upgrade.    We integrate with your legacy systems,  We integrate with your current communication channels,  We integrate into your digital transformation strategy to help you get the best value.  Generative AI  In a typical onboarding process, organisations often use manual or rule-based classification routines to categorise and process incoming documents, which can be inefficient and error-prone, especially with a large volume of diverse documents.    By leveraging AI technology, specifically machine learning and natural language processing (NLP), the onboarding process can be automated and streamlined significantly. Here’s how:    Intelligent document classification:  AI-powered algorithms can be trained with labelled datasets containing diverse document types, such as application forms, identification documents, contracts, and medical records. These algorithms learn to identify patterns, keywords, and contextual information within the documents, which automatically classifies incoming documents into predefined categories.  With AI, the need for manual template classification is eliminated, reducing the risk of human error and saving valuable time.  Data extraction and validation:  After documents are sorted into specific categories, AI technologies like OCR and NLP can extract important data from the documents. AI algorithms can intelligently locate and extract key information such as names, addresses, dates, and identification numbers from both structured and unstructured documents.  The extracted data can be automatically validated against predefined rules or cross-referenced with external databases to ensure accuracy and completeness.  Workflow automation:  Artificial Intelligence can assist in automating various tasks during the onboarding process. By collecting and analysing data by predefined business rules, AI algorithms can identify the subsequent steps in the onboarding process. These steps may include directing documents to relevant departments or initiating specific actions.  This automation eliminates the need for manual intervention, ensuring a consistent and efficient workflow.  Continuous learning and improvement:  AI algorithms can improve their accuracy and efficiency over time by continuously learning, adapting, and refining their classification and extraction capabilities based on feedback and new data.  This ensures that the onboarding process stays current with evolving document formats and requirements.  By implementing AI technology in the onboarding process, organisations can achieve significant benefits, such as:    Reduced manual effort and processing time  Improved accuracy and consistency in document classification and data extraction  Enhanced compliance with regulatory requirements  Increased scalability to handle larger volumes of documents  Faster turnaround times for onboarding new clients or employees  Better data quality and insights for downstream processes  Spotlight session!  Our final thoughts on Digital Health Rewired 2024. Attending a healthcare exhibition offers an unparalleled opportunity for professionals in the industry to network, gain insights into the latest trends, and discover innovative solutions shaping the future of healthcare.   With a diverse range of exhibitors, informative seminars, and networking opportunities, we enjoyed our time at Digital Health Rewired and we hope to have made meaningful connections with delegates and potential partnerships.