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Manchester City Council’s digital shift delivers 70%+ read rates with Publisure Lite Manchester City Council has partnered with Publisure since 2012 to enhance its outbound communications through digital transformation, starting with document consolidation and automation software, which has resulted in over 30% savings in daily postal costs.    In January 2025 they deployed Publisure Lite, our digital platform that focuses on user engagement and digital performance to tackle increasing administrative workloads and mounting pressure to deliver services more efficiently. A key objective was to significantly reduce reliance on physical mail by embracing digital communication channels, with Publisure Lite working alongside the hybrid mail system.      The challenges faced Manchester City Council was facing several operational and technological hurdles that were limiting efficiency and employee satisfaction. These challenges highlighted the need for a more streamlined, cost-effective, and user-friendly approach to delivering digital services to increase engagement.    Limited and costly management: The council was looking to introduce more flexibility for digital document types to reduce operational costs.   Web portal access issues: Frequent login problems resulting from customers forgetting their credentials were leading to increased administrative workloads in managing access requests.   User friction: The requirements for residents to log into a portal created a barrier to access, adding an unnecessary step that negatively impacted the user experience.   Annual billing expansion: With the large number of letters posted for Annual Billing, Manchester City Council was looking for new ways to reduce the costs of physical post.   Escalating postage issues: Increases in Royal Mail postage rates placed additional financial pressure on the council, which, alongside reduced post-delivery days, was driving the need to move away from relying on physical post.   Our solution ” A positive of what you offer is there’s less friction, it’s easy, and it integrates into what staff are already used to.”— Ben Hamilton, Senior Systems Manager for Revenues and Benefits. To address the challenges Manchester City Council faced with document delivery, we implemented Publisure Lite, designed for secure, scalable digital distribution. The strategy focused on reducing reliance on physical post (hybrid mail), focusing on email and one-time access portal delivery to help minimise administrative workloads and improve the end-user experience.    Key factors included:    Automated document delivery: Our workflow prioritises digital communications first, only sending physical letters due to preference, no contact information or if the digital communication hasn’t been delivered or read.    Delivery and read feature: Publisure Lite includes ‘delivered’ and ‘read’ notifications to ensure the Revs and Bens department can monitor.   Two-Factor authentication: By leveraging the existing contact details, documents could be sent directly to residents without requiring portal logins, removing a major barrier to access.   Mass onboarding for email delivery: A large-scale onboarding initiative was undertaken to collect, validate, and integrate resident email addresses, enabling a rapid and efficient transition.    Flexibility for document types: Publisure Lite introduced greater flexibility in templating and file handling, allowing a wider range of documents—such as debt management files and other critical communications— to be delivered digitally.   Scalability during peak times: Publisure Lite’s infrastructure ensured stability during high-demand periods like annual billing.    GOV.UK Notify integration: Our integration with GOV.UK Notify allowed Manchester City Council to enjoy the simple templating for email delivery, whilst utilising the cost-efficient communications.  “I think the GOV.UK Notify service is good. I like the way the templates work. I think the mark-up, the way you do the templates isn’t quite strict. I like the way that it doesn’t actually give you loads and loads and loads of options for the look and feel… It’s very simple.”— Ben Hamilton, Senior Systems Manager for Revenues and Benefits. What have been the results since the Publisure Lite system was implemented?  Manchester City Council was able to export its customers’ digital profiles directly into the Publisure system. Multiple references can be linked to a single email account enabling its greater use across the authority. Initially starting with just over 20% of total recipients added to the system, between 03/01/25 and 05/05/25, Manchester City Council sent 15,359 communications via Publisure Lite of which 70% were read, saving them over £9,200.   70% total read rates  40% read on first digital notification  Average savings of £55 per day  £9,200+ total savings (including annual billing)  “We can see what’s been read and what’s not. That isn’t something that we had before.” — Ben Hamilton, Senior Systems Manager for Revenues and Benefits. 

Publisure and Quadient Join Forces to Transform Public Sector Communications with Hybrid Mail and Digital Innovation London, UK – 15 September 2025 – Publisure, a leading provider of secure digital outbound communications for the public sector today announced a strategic collaboration with Quadient, a global leader in business process automation solutions. The collaboration brings together Quadient’s hybrid mail capabilities and Publisure’s digital first 2-way infrastructure to help UK councils and Public Sector bodies modernise services, reduce costs, and improve citizen engagement.   Andrew Percival – Managing Director (Publisure): “This partnership is a turning point in how government communicates with its citizens. By combining Quadient’s hybrid mail expertise with Publisure’s open, non-proprietary digital platform, we are delivering a best-of-class, digital-first solution that reduces costs and elevates service. Our ability to consolidate multiple references into a single, secure ‘golden record’ ensures every communication is accurate, compliant, and citizen-focused – setting a new benchmark for public sector engagement.”   The joint solution ensures critical printed correspondence such as council tax bills, housing notifications, and benefits letters are delivered securely and compliantly through the Quadient hybrid mail portal, while Publisure enables the same communications to be distributed digitally via email, SMS, or citizen portals. By consolidating multiple references into a single, compliant ‘golden record’ Publisure also ensures communications are accurate, consistent, and fully aligned with data protection requirements.   Built on open, standards-based technology, Publisure’s digital first platform avoids vendor lock-in and integrates seamlessly with existing systems, giving local authorities the flexibility to adapt as citizen needs and government policies evolve. This open approach reduces risk, maximises investment value, and ensures councils retain full control of their communications strategy.   Phil Jones – Senior Business Development Director, Quadient UK“By combining Quadient’s secure hybrid mail platform with Publisure’s digital capabilities, we are empowering public sector organisations to deliver critical citizen communications cost-effectively across both digital and physical channels. This partnership gives councils the flexibility to adopt a digital-first strategy while maintaining full control, backed by trusted cloud technology and real-time reporting.   Early deployments across several UK councils are already showing faster delivery times, measurable cost savings, and improved citizen response rates. The solution will be showcased at DigiGov Expo 2025, on the 24th and 25th September at the Excel in London where Publisure and Quadient will demonstrate how local government can deliver more timely, accessible, and personalised communications across both digital and postal channels.   About Quadient®  Quadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences. Listed in compartment B of Euronext Paris (QDT) and part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are eligible for PEA-PME investing. For more information about Quadient, visit www.quadient.com/en-gb/.    About Publisure With over 30 years of experience supporting the public sector, Publisure delivers a powerful, enterprise-wide digital solution that transforms the way public sector organisations manage outbound communications. Our platform simplifies and standardises communication workflows by integrating outputs from any desktop or back-office system into a single, secure framework. Designed to be agile and fully accessible, Publisure enables teams to respond quickly to changing needs while ensuring communications are inclusive for all citizens. Whether you’re engaging residents, managing service updates, or delivering critical notifications, Publisure ensures communications are efficient, consistent, and cost-effective — helping government bodies meet modern digital expectations without disruption.   About Quadient Quadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences. Listed in compartment B of Euronext Paris (QDT) and part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are eligible for PEA-PME investing. For more information about Quadient, visit www.quadient.com/en-gb/. 

Wellola partners with Publisure to give patients a choice of ‘digital-first but not digital-only’ communications Wellola partners with Publisure to give patients a choice of ‘digital-first but not digital-only’ communications With less than 10% of NHS communications sent via digital channels, the Publisure and Wellola partership provides an integrated platform which helps accelerate ‘digital by default’ patient engagement whilst retaining paper alternatives. Leeds, UK – 11th August 2025:  Wellola Ltd, a leader in patient communications and self-care management solutions, is delighted to partner with Publisure, a leading provider of digital outbound communications and hybrid mail solutions. This partnership between a leading patient portal and cutting-edge communications provider gives patients real choice in how they receive care – whether digitally, by post, or both. It boosts NHS digital engagement, slashes printing and postage costs for trusts and cuts their carbon footprint, helping to build a greener, smarter healthcare system. Sonia Neary, CEO at Wellola states, “Publisure is a powerful middleware solution that streamlines access to siloed data throughout a trust. Its open architecture mirrors our own and integrates fully with our Portasana® care and communications platform to give patients access to all relevant data for informed self-management of their condition. At Wellola we support best-of-breed partnerships and are delighted to be working with Publisure in one of the foremost Mental Health Trusts in England.” Publisure provides a single, integrated, enterprise-wide NHS digital solution that simplifies and standardises the digitisation of outbound communications. Its hybrid mail expertise is used to integrate structured and unstructured documents (such as clinical letters) from across the trust, templating them and allowing Wellola to attach them to outgoing patient messages in the Portasana® care and communications platform. Each letter is uniquely tracked prompting patient actions such as appointment confirmation or rescheduling. This integrated, digital-first, fully auditable system drives patient engagement by keeping them informed every step of the way – sending timely digital reminders via the NHS App, SMS texts, and paper letters only if needed.  This automation drives major efficiencies and maximises postal savings across the trust. Andy Percival, Managing Director at Publisure, adds, “Wellola brings an open, FHIR-based care and communications platform that is revolutionising patient engagement throughout the complete care journey. We are delighted to be working together to deliver joined-up total patient communications – including lab results and prescribed medications – based on the requirements of each trust.” Publisure delivers an open, integrated platform for digital and paper communications, making document access simple for patients. Portasana® lets patients view their health records and care plans, access clinician-approved resources and forms, and track treatment progress—all in one place. Portasana’s digital care pathways empower patients to manage their care from home by connecting with medical and wearable devices to track symptoms. With direct messaging and clinical team oversight, patients stay safe and supported every step of the way. Recent installations of Portasana’s virtual care pathways have delivered: 19% fewer GP visits 38% fewer A&E visits 36% shift of Follow Up appointments to self-care About Wellola Wellola provides a secure, patient-centric digital care and communication solution, the Portasana® platform, which enhances digital engagement, reduces waiting lists and hospital administration burdens, and facilitates supported self-management. Wellola’s technology is already in use by leading NHS Trusts, including Leeds Teaching Hospitals Trust, Black Country Healthcare NHS Foundation Trust, and Berkshire Healthcare NHS Foundation Trust, demonstrating its value in supporting NHS priorities. These include the directives to become Digital by Default, the move from hospital to community care and the shift from treatment to prevention. More information: https://www.wellola.com Contact: info@wellola.com About Publisure With over 30 years’ experience across both local government and the NHS, Publisure provides a single, integrated, enterprise-wide NHS digital solution that simplifies and standardises the digitisation of outbound communications strategies. By integrating outputs from any clinical or desktop-based application into a single workflow, Publisure offers an open and non-proprietary framework to deliver joined-up patient communications.  For more information: https://publisure.com Contact:  marketing@publisure.co.uk

Exploring innovations from DigiGov 2024! This year, DigiGov was held at Excel in London on Tuesday, September 24, and Wednesday, September 25. The event brought together industry leaders and public sector professionals and innovators to explore the latest advancements in digital innovation for the public sector. Partnering once again with Kodak Alaris, Publisure was thrilled to showcase our dedication to software advancement and how we can enhance citizen experience whilst reducing costs.    Our software for you We have been digitising communications for over 30 years and have solutions to address the unique needs and requirements of the public sector.  GOV.UK Notify Integration Integrating the GOV.UK Notify API with Publisure transforms public sector communications by automating workflows and enhancing output processes. Organisations can deliver notifications through more cost-effective channels via GOV.UK Notify, maximising efficiency whilst minimising costs. Learn more Intelligent Communications Platform Our solution focuses on driving digital transformation by seamlessly integrating inbound and outbound communications. We transform fragmented channels – such as physical mail, SMS, email, and web portals – into cohesive conversations through a unified, intuitive workflow. Learn more Key highlights we took from DigiGov: The cultural shift towards digital transformationAs public services continue to transition online, many attendees, exhibitors, and speakers acknowledged the critical importance of ensuring that all residents understand this digital shift. There was a strong emphasis on inclusivity and accessibility, highlighting the need for user-friendly designs, comprehensive training, and alternative options for those who may find digital tools challenging. Recognising the budget constraints for many organisations, it is vital to foster an environment that promotes community self-sufficiency. By empowering individuals to engage with the services, we can create a more informed and resilient community that thrives in the digital age.  The AI revolution in community servicesAI is changing the way public services engage with their communities by enhancing communication through digital platforms. By leveraging machine learning, public agencies can provide real-time responses to citizen enquiries, streamline service requests, and personalise information delivery. At DigiGov, we saw a large increase in chatbots and virtual assistants, enabling 24/7 support for residents seeking assistance or information. Furthermore, AI-driven analytics allow these services to better understand community needs and preferences, leading to more targeted outreach and efficient resource allocation. This shift not only improves accessibility and responsiveness but also fosters a more inclusive dialogue between public services and the communities they serve, ultimately enhancing trust and collaboration.  Increased efficiency: Automating routine tasks frees up in-house resources, allowing staff to focus on more complex issues and community engagement initiatives.Advanced options for conversation: Publisure uses AI technology to intelligently automate and distribute documents based on the resident’s data and communication preference, improving the relationships between governments and communities. Data, metrics and analyticsThe importance of data tracking is especially true in the public sector to maximise community engagement, providing insights into residents’ needs and preferences. By analysing this data, organisations can tailor their services and communications, ensuring they address the specific concerns of the community. Additionally, data tracking enables public services to measure the effectiveness of their initiatives: allowing for continuous improvement and more informed decision-making, fostering trust between public agencies and residents, encouraging greater participation in community programmes and feedback mechanisms. Ultimately, keeping track of data helps organisations to respond better to community needs and fosters a sense of collaboration and teamwork amongst residents. Exploring innovations from DigiGov 2024! Final thoughts Exhibiting at DigiGov gave us the opportunity to connect with industry leaders, showcase our latest innovations, and engage directly with attendees. This not only enhanced our visibility but also reinforced our commitment to delivering effective solutions tailored to the needs of our community. We look forward to applying the insights gained and continuing these conversations in the future. 

Publisure introduces new partnership with Imail Comms! Publisure introduces new partnership with Imail Comms! Maidstone, UK, July 1st  – Publisure, a leading digital transformation company, is excited to announce a strategic partnership with Imail Comms , a premier hybrid mail provider.   The need to implement a secure, auditable, non-proprietary and digital-first communications platform has never been greater.     As well as enabling the digital delivery of your outbound communications, Publisure’s non-proprietary interfaces enable customers to choose and integrate their preferred hybrid mail platform to submit their physical communications for print and post.    As part of this on-going strategy Publisure are pleased to announce their integration with Imail Comms Hybrid Mail platform.    Imail Comms was launched in 2008 and fast became a leader in Hybrid Mail Services. Uniquely, Imail Comms cloud based infrastructure integrates with a purpose built 24k sqft hybrid mail print HQ located next to the postal distribution network, therefore providing unrivalled speed, resilience and data security.   Key Highlights of the Partnership:  Secure Document Delivery: The integrated Publisure and Imail Comms solution offers full auditability and compliance from the initial submission of  documents through to their print, fulfilment and despatch.  A Digital first strategy: This partnership facilitates the implementation of a digital first strategy. Where appropriate, documents are delivered electronically and only posted if the digital communication has not been read by the recipient.  Least Cost delivery: By implementing a digital first workflow, the combination of digital and physical options offer the customer a robust and auditable least cost business model for document delivery   Innovation in Digital Transformation: This partnership underscores Publisure’s commitment to leveraging cutting-edge technology in order to meet the evolving needs of its clients and reinforcing its position as a leader in digital transformation.  “I am pleased to be able to add iMail Comms to our growing list of partners and I am excited about the opportunities this new partnership offers our clients” – Andrew Percival, Managing Director   “We are excited to open up our platform to Publisure clients and look forward to providing Publisure clients with the same service excellence that Andrew and team already deliver to them” – Imail Comms. Contact our team today!

Publisure attends Digital Health Rewired 2024! Publisure attends Digital Health Rewired 2024! As technology continues to revolutionise healthcare delivery, Digital Health Rewired serves as a beacon for the latest trends, innovations, and insights shaping the future of healthcare.    Publisure teamed up with Kodak Alaris to showcase the Intelligent Communications Platform which is designed to improve patient care, enhance operational efficiency, drive innovation through digital tools and forge meaningful connections in the ever-evolving landscape of digital health.  Streamlining patient communications with Publisure https://publisure.com/wp-content/uploads/2024/05/Andy-speaker-video.mp4 Publisure’s Managing Director, Andy Percival, participated in a speaking session on patient document communications and engagement at Digital Health Rewired 2024. During the session, Andy highlighted the importance of effective communication in healthcare, and showcased real-world examples of how patient engagement strategies can enhance patient satisfaction and promote collaborative relationships throughout the patient care journey.   3 key trends in healthcare  Patient platforms  Integrated patient platforms provide comprehensive solutions that simplify and improve the patient experience by streamlining data processes. These platforms consolidate medical records, appointment scheduling, communication tools, and educational resources into a single, user-friendly interface, empowering patients to take charge of their health course. This marks the beginning of the digital transformation journey that many trusts are embarking on to replace manual databases.    Publisure and Kodak Alaris have developed an Intelligent Communications Platform that intelligently combines outbound multichannel communications with inbound document scanning. Healthcare databases are automatically populated with patient information for more secure, collaborative and streamlined management.    Integration  Integration is significantly transforming healthcare delivery by making processes more efficient and improving patient outcomes. By integrating electronic health records (EHR), medical imaging systems, and other healthcare technologies, healthcare providers can access complete patient data in real-time, which helps them make informed decisions and deliver personalised care.    Publisure has always promoted our integration features to ensure that you’re comfortable with every step of your digital upgrade.  We integrate with your legacy systems,  We integrate with your current communication channels,  We integrate into your digital transformation strategy to help you get the best value.  Generative AI  In a typical onboarding process, organisations often use manual or rule-based classification routines to categorise and process incoming documents, which can be inefficient and error-prone, especially with a large volume of diverse documents.    By leveraging AI technology, specifically machine learning and natural language processing (NLP), the onboarding process can be automated and streamlined significantly. Here’s how:    Intelligent document classification:  AI-powered algorithms can be trained with labelled datasets containing diverse document types, such as application forms, identification documents, contracts, and medical records. These algorithms learn to identify patterns, keywords, and contextual information within the documents, which automatically classifies incoming documents into predefined categories.  With AI, the need for manual template classification is eliminated, reducing the risk of human error and saving valuable time.  Data extraction and validation:  After documents are sorted into specific categories, AI technologies like OCR and NLP can extract important data from the documents. AI algorithms can intelligently locate and extract key information such as names, addresses, dates, and identification numbers from both structured and unstructured documents.  The extracted data can be automatically validated against predefined rules or cross-referenced with external databases to ensure accuracy and completeness.  Workflow automation:  Artificial Intelligence can assist in automating various tasks during the onboarding process. By collecting and analysing data by predefined business rules, AI algorithms can identify the subsequent steps in the onboarding process. These steps may include directing documents to relevant departments or initiating specific actions.  This automation eliminates the need for manual intervention, ensuring a consistent and efficient workflow.  Continuous learning and improvement:  AI algorithms can improve their accuracy and efficiency over time by continuously learning, adapting, and refining their classification and extraction capabilities based on feedback and new data.  This ensures that the onboarding process stays current with evolving document formats and requirements.  By implementing AI technology in the onboarding process, organisations can achieve significant benefits, such as:  Reduced manual effort and processing time  Improved accuracy and consistency in document classification and data extraction  Enhanced compliance with regulatory requirements  Increased scalability to handle larger volumes of documents  Faster turnaround times for onboarding new clients or employees  Better data quality and insights for downstream processes  Spotlight session!  Our final thoughts on Digital Health Rewired 2024. Attending a healthcare exhibition offers an unparalleled opportunity for professionals in the industry to network, gain insights into the latest trends, and discover innovative solutions shaping the future of healthcare.   With a diverse range of exhibitors, informative seminars, and networking opportunities, we enjoyed our time at Digital Health Rewired and we hope to have made meaningful connections with delegates and potential partnerships.