Publisure named as a supplier on NHS Shared Business Services communication framework

Maidstone, March 2026 – Publisure has been named as a supplier on the  (NHS SBS) Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement (SBS10521) across:

Lot 2 Messaging

Lot 4 Hybrid mail

Lot 7 Combined solutions

This NHS SBS Framework provides NHS and wider public sector organisations with a compliant and efficient procurement route, enabling them to access trusted suppliers quickly and confidently.

Publisure will support the NHS healthcare and public sector organisations with secure, scalable, and cost-effective communication services designed to improve outcomes and enhance engagement whilst reducing budget costs through pre-procured lots.

Publisure’s comprehensive offering includes:

• Patient and citizen communication solutions – Accessible, inclusive, and multi-channel communications designed to improve reach and response rates.
• Engagement services – Data-driven strategies to enhance patient engagement, reduce missed appointments, and increase interactions to both digital and physical letters.
• Hybrid mail solutions – Secure digital-to-print services that streamline outbound communications, reduce operational burden, and deliver measurable cost savings.

By combining centralised workflows with compliance-led processes, Publisure helps the public sector modernise its communications whilst maintaining the highest standards of data security and compliance.

Kelly Harris, Senior Category Manager, Digital & IT at NHS Shared Business Services, said:

“The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement represents a step forward in supporting NHS Trusts and the wider public sector to improve communication with patients and citizens.

It enables organisations to deliver timely, personalised, and accessible communications that empower citizens and improve operational efficiency and support reducing did not attend (DNA) rates”

Andrew Percival, Managing Director, Publisure said:

“From inbox to letterbox, Publisure makes every message count. Our non proprietary, least cost, digital-first and hybrid mail solutions ensure no one is left behind, and as a named supplier on the NHS SBS framework agreement, we’re powering secure, accessible communications for all.”

 

For more information about Publisure’s services under the NHS SBS Framework, please contact: